Wednesday, May 25, 2016

Customer Relations Specialist Job in Kuwait


Job Description:

  • Provides support to customers in real time
  • Develop an appropriate response to the particular consumers comment
  • Determine the problem / sentiment of posts and how we would respond to it
  • Determine whether or not certain situations require a response and determine if response should be online or addressed offline
  • Recognizes customer trends and recommends actionable solutions
  • Partner with the Social Media team to ensure that the Social landscape is monitored and questions/comments/issues regarding the brand are addressed appropriately
  • Supports and protects nationally recognized brand by ensuring appropriate messaging is maintained in community
  • Manages on-line discussions by listening to users, reading between the lines and responding in a timely manner to users needs and requests
  • Collects and analyzes metrics involved with all of our social media platforms
  • Monitors and tracks discussion topics for management team

Job Details
Candidates must be residing in :                                  Kuwait
Job ID:                                                                         11301
Job Title:                                                                      Customer Relations Specialist
Company Name:                                                           Future Solutions
Career Level:                                                                Mid Career (2+ years of experience)
Section:                                                                        Marketing
Experience required:                                                    2 to 5 Years
The nature of the job:                                                   Full Time