Job Description:
- Identify opportunities to use technology to impact business unit strategy and performance. Identify sources of advantage and look for customer opportunities that anticipate and satisfy changing customer needs. Identify new product and service offerings, which may create unique, innovative and high-value customer solutions.
- Facilitate a continuous planning process. Work with business units to manage and prioritize product and service portfolios. Analyze potential solutions to estimate value to the organization and return on investment. Advocate for technology needs of the business units.
- Communicate technology strategy, plans and status to the business community. Provide information to customer plans, opportunities, and needs. Manage customer plans and expectations.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Understand the business processes and challenges as well as information/technology capabilities and assess client needs. Work with the business units to define and validate system requirements. Prepare functional specifications and system design specifications that can be used to build solutions.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Develop governance agreements with business units. Define and monitor Service Level Agreements (SLA). Measure customer satisfaction and effectiveness with the business units.
- Develop and implement recommendations for improvement. Work to resolve problems and improve service levels.
- Be the liaison between the business units, technology teams and support teams.
- Work to develop implementation plans for new products and services and communicate them to business units. Identify business unit technology training needs. Coordinate with technical training group regarding the delivery of training programs.
- Build understanding of the business and help to educate the business about emerging technologies.
- Market services to the business units. Demonstrate the value of company services and how they meet business objectives.
- Assumes additional responsibilities as assigned.
Job Details
Job Location: Jordan
Job ID: 10800
Job Title: Business
Relationship Manager
Company Name: Elmotaheda
Career Level: Mid
Career (2+ years of experience)
Section: Support
Services
Experience required: 7
to 10 Years
Educational Level: not
specified
Salary: Not
Specified
The nature of the job: Full
Time
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