Job Description:
- Provides support to customers in real time
- Develop an appropriate response to the particular consumers comment
- Determine the problem / sentiment of posts and how we would respond to it
- Determine whether or not certain situations require a response and determine if response should be online or addressed offline
- Recognizes customer trends and recommends actionable solutions
- Partner with the Social Media team to ensure that the Social landscape is monitored and questions/comments/issues regarding the brand are addressed appropriately
- Supports and protects nationally recognized brand by ensuring appropriate messaging is maintained in community
- Manages on-line discussions by listening to users, reading between the lines and responding in a timely manner to users needs and requests
- Collects and analyzes metrics involved with all of our social media platforms
- Monitors and tracks discussion topics for management team
Job Details
Candidates must be
residing in : Kuwait
Job ID: 11301
Job Title: Customer
Relations Specialist
Company Name: Future Solutions
Career Level: Mid
Career (2+ years of experience)
Section: Marketing
Experience required: 2
to 5 Years
The nature of the job: Full
Time
