Thursday, December 10, 2015

Assistant Spa Director Job in Kuwait






Job Description:

Ensure that every arriving guest receives a warm welcome and an efficient and professional check-in experience.

Ensure that every departing guest receives an accurate and efficient checkout and a sincere “thank you” and invitation to return. Boost morale and maintain productivity within the Spa Division.

Establish and maintain effective communication with the Spa and with other departments.

Develop line staff, supervisors, and managers by delegating tasks and empowering and coaching them to achieve desired results.

Ensure the Spa is on the cutting edge by researching new and innovating ideas.

Oversee the maintenance and configuration of the Spa Soft appointment booking system.

Ensure that information in guest profiles and reservations is entered correctly, that selling strategies are followed effectively, and that the system is regularly “purged” of duplicate profiles, expired rates, etc.

Monitor the level of service provided by the Spa by reviewing guest comment cards, TripAdvisor reviews, etc. daily, always striving to improve it through investigation, analysis, coaching, and, when necessary, corrective action.

Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
Perform daily walkthrough of guest rooms to ensure standards of cleanliness and maintenance are being met.

Oversee and authorize schedules and payroll for the entire Spa & Fitness Division.

Assume ultimate responsibility for preventing guest dissatisfaction and resolving any complaints that may arise.

Conduct regular meetings with Spa Staff to ensure their understanding of and satisfaction with their jobs.


Job Details

Job Location:                                  Kuwait
Job ID:                                            10526
Job Title:                                        Assistant Spa Director
Company Name:                            ELCHE
Career Level:                                 Mid Career (2+ years of experience)
Section:                                          Hospitality and Tourism
Experience required:                     2 to 5 Years
Educational Level:                        Certification/diploma
Salary:                                           Not Specified
The nature of the job:                   Full Time 

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